Did You Know 90% Of Nexus Workers Either Were Fired Or Quit, Here's Why.
Want to hear an interesting fact about Nexus? 90% of the people that have ever worked for us have either quit or been fired. Wow, right? That must mean we are one of the worst companies on earth. Well, it’s quite the opposite. What we have learned in this business is that you must fire early and often. I will elaborate more on this further down in the article, but the picture I want to paint here from the beginning is that property management is a comprehensive task, but no one tells you how hard PEOPLE MANAGEMENT can be! Let’s gossip!
Nexus Is Founded.
Back in our beginning days in mid-2013 we were the new kid on the block in a very small group of existing management companies. We were able to squeeze our way in and grab about 100 units quickly (within the first 6 months). During this growth our now CEO (Nick D’Agnillo) was managing work orders. Can you imagine that! Nick hired a Maintenance Director to handle the influx of repairs + turnovers, and myself as the Leasing Director. There were now 3 of us. Then, the Maintenance Director had to hire 3 technicians because he himself was getting overwhelmed with the workload. This expanded Nexus to 6 people. Even though it’s a handful of folks we came to learn that each person’s personality was 100% different from the next. Frequently, we would have disagreements about policy issues, difference of opinions on how to fix repairs, and even complexes of authority/seniority from the older team members.
These social issues quickly developed as we added more team members. We found that in our field of work the threshold of entry is relatively low. For example, to say you are a handyman you simply need dirty clothes, a pack of cigarettes, and a rusty truck. Boom, you’re hired! With that said, this attracted a great deal of undesirable workers. People stole from us, stole from our customers, lied, slept in, didn’t respond to their messages, refused work, fought, and even went to prison. All the while, we had to continue building our portfolio, establishing policies, and weeding out the bad eggs!
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Gregory Rice is the Vice President of franchise sales for Nexus Property Management®.
Nexus Property Management® is a National Property Management Franchise that manages all types of rental property from single family homes or condos to large apartment buildings and complexes.
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